Shipping policy
At a glance
・Orders ship from the UK.
・US orders ship DDP, with customs included and tax applied at checkout.
・All other international orders, including EU & Ireland, ship DDU and may incur customs fees on delivery.
・Failed deliveries due to refusal, failure to collect, incorrect or incomplete address, or unpaid customs charges may incur reshipment, repackaging and/or restocking fees.
1. Dispatch
Orders are dispatched within 1–3 working days (Mon–Fri, excluding UK bank holidays).
During busy periods, dispatch may take slightly longer. When out of office, the earliest available dispatch date will be announced on the homepage.
2. Shipping & Delivery
All orders are shipped via Royal Mail Tracked. Shipping costs are calculated at checkout based on destination and parcel weight.
Once a parcel leaves the UK, tracking continues with the destination country's local postal service.
Estimated delivery times after dispatch:
- UK: 2–4 working days
- EU: 5–14 working days
- USA / Canada / Mexico: 5–20 working days
- Australia: 10–15 working days
- Rest of World: 10–25 working days
Delivery times are estimates only. Delays caused by customs or local postal services are outside our control.
3. International Orders & Customs
United States — DDP
US orders are shipped Delivered Duty Paid (DDP).
- A 15% tax is automatically applied at checkout based on location.
- No additional customs fees are due on delivery.
- Please disable VPNs when ordering so taxes can be calculated correctly.
- If tax is not applied correctly, we may contact you before dispatch to resolve this.
All other international orders — DDU
Orders to all other destinations, including the EU and Ireland, are shipped Delivered Duty Unpaid (DDU).
Customs duties, import taxes and handling fees are not included in the shipping price. These are determined by the destination country and are outside our control.
Your local customs authority or courier may contact you regarding payment.
4. Lost Parcels
If your parcel appears to be lost in transit, please contact us so we can investigate with the relevant postal service.
5. Failed Deliveries & Returns
A delivery is considered failed if a parcel is refused, returned due to an incorrect or incomplete address, not collected, or returned because applicable customs/import charges were not paid.
If you choose to reship
- Original shipping costs are non-refundable.
- A new shipping invoice must be paid before reshipment.
- A repackaging fee may apply if the original packaging is damaged or unsuitable for reuse.
- A new tracking number will be provided by email once reshipped.
If you choose a refund after a failed delivery
- Original shipping costs are non-refundable.
- Return shipping, customs and handling fees may be deducted.
- A packaging fee may be deducted where the original packaging is damaged or unsuitable for reuse.
- A £5 restocking fee applies.
If return costs exceed the order value, we will contact you to discuss the available options.
By placing an order, you confirm that you have read and agreed to this Shipping Policy.
6. Contact
Questions before purchasing? Email hello@midnightfae.com